Privacy policy

Who we are

SELT Practice is run by PTE Study Pty Ltd (ABN 36 624 610 751), a company in New South Wales, Australia. We trade as SELT Practice. For UK GDPR and Australian privacy law, we are the controller of your personal data.

You can contact us through the contact form on this website.

What we collect and why

• Your email address. You give it when you sign in. We use it to run your account, send your sign-in link and send purchase receipts. Lawful basis: contract.
• Your practice data. If you are signed in, we store your transcripts, your answers and your estimated feedback reports, so you can see them again. Lawful basis: contract.
• Voice audio. When you speak, your audio is sent to a speech service and turned into text. We do not store the audio. Lawful basis: contract.
• Payment details. Stripe takes your card payment. We never see your full card number. We keep a payment reference, the pass you bought and its dates. Lawful basis: contract, and legal duty for our accounting records.
• Anonymous usage events. We count things like page visits and practice starts, so we can fix problems and improve the site. These events do not include your name or your answers. Lawful basis: legitimate interests.
• Messages to us. If you write to us, we keep your message and our reply so we can help you. Lawful basis: legitimate interests, and contract if it is about your purchase.
• Optional things. If we ever ask for something optional, such as feedback you choose to share, we will ask first. Lawful basis: consent. You can withdraw consent at any time.

A level check without sign-up does not need your email. Please do not say sensitive personal things during practice, such as health details or immigration case numbers.

Who processes your data

We use these companies to run the service. They process data for us under their own terms and data protection commitments.

• Vercel: website hosting.
• Supabase: our database.
• Stripe: card payments.
• Resend: sign-in and receipt emails.
• Anthropic: the AI examiner and your estimated feedback. Your transcript text is sent to it.
• ElevenLabs: speech recognition (your voice to text) and examiner voices.

We do not sell your data and we do not use it for advertising.

International transfers

We are in Australia. Our customers are mainly in the UK, and also in South Asia, Nigeria, the Philippines and other places. Our processors may handle data in other countries, including the United States. When your data leaves the UK, we rely on safeguards such as the UK addendum to standard contractual clauses or an adequacy decision, as set out by each provider.

How long we keep data

• Practice sessions expire from access after 24 hours. You can still see your saved reports in your account.
• Transcripts, answers and reports for signed-in users stay until you ask us to delete them or you close your account.
• Payment and tax records are kept for as long as the law requires, which is usually 5 to 7 years.
• Anonymous usage events are kept in a form that cannot identify you.
• Support messages are kept for up to 2 years after we last speak to you.

Your rights

Under UK GDPR, and in a similar way under Australian privacy law, you can ask us to:

• give you a copy of your data (access)
• correct data that is wrong (correction)
• delete your data (deletion)
• stop using your data for our legitimate interests (objection)
• limit how we use it, or move it to another service

To use a right, contact us through the contact form on this website. We reply within one month. We may need to check that you own the account first.

If you are unhappy with how we use your data, please tell us first. You can also complain to the Information Commissioner's Office (ICO) in the UK at ico.org.uk, or to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Cookies

We use one essential cookie to keep you signed in. The site does not work properly without it, so we do not ask for consent. We do not use advertising cookies or ad trackers, and we do not share your activity with ad networks.

Children

SELT Practice is not for children under 16. If you are under 16, please ask a parent or guardian to set up and use the account with you. If you think a child has given us data without a parent's permission, contact us and we will delete it.

SELT Practice in ChatGPT

What the ChatGPT tools receive

The SELT Practice app in ChatGPT is read-only. Each tool receives only the arguments ChatGPT sends it, such as a level, a test name, a route or a country. We do not ask for your name, email, case details or any account, and we do not see or store your ChatGPT conversation. Your conversation with ChatGPT is handled by OpenAI under its own terms.

We do not store the arguments. For each call we add one anonymous usage event: the tool name, the date, your country and a one-way hashed network identifier, so we can count use and fix faults. These events do not include your name, email, IP address or anything you typed. See SELT Practice in ChatGPT.

Changes and contact

If we change this policy in a way that matters, we will update the date at the top and tell signed-in users where we can. Questions? Contact us through the contact form on this website.