Refunds
Refund policy
You can get a full refund within 14 days of buying a pass if you have not started any paid practice. This page explains the rules and how to ask. Last updated 9 November 2026.
Full refund within 14 days
If you ask within 14 days of purchase and you have not started any paid practice, we refund the full price. You do not need to give a reason.
When you start paid practice
Your pass starts immediately after payment. At checkout you ask us to begin the service right away. Once you start a paid practice session, the 14-day right to cancel digital content under UK consumer law ends, because you have begun to use the content. We will not refund a pass after you have started paid practice, except in the case below.
If something does not work
If the service does not work as described, tell us. We will fix the problem, extend your pass, or refund you. This applies at any time during your pass, and it does not affect your legal rights.
How to ask
Contact us through the contact form on this website. Please include the email address you used to buy the pass and tell us briefly what happened. We reply within 2 working days.
How refunds are paid
We return the money to the original card. It usually takes 5 to 10 days to appear, depending on your bank.
Nothing to cancel
Passes are a one-off payment with no automatic renewal. You will not be charged again, so there is nothing to cancel.